CRM
The evolution of Customer Relationship Management (CRM) is now focused on managing customer engagement through customer-centric processes. Success lies in meeting your customers at any stage of their journey and providing them with the information, product or service they require with utmost ease and efficiency.
Our end-to-end solution involves analyzing your needs and those of your customers to identify components and processes that can improve and expand your current CRM system. If you require a new CRM software or system, we have the expertise to build one from scratch. Regardless of your business size, we leverage the vast knowledge of our experts in game-changing fields like digital transformations and the cloud to ensure that your CRM software incorporates unified processes, synchronized platforms and integrated solutions. This enables you to deliver the experience your customers demand.
OUR EXPERTISE
CLOUD CRM SOLUTIONS
We plan and implement all cloud and hybrid solutions.
CONSULTING
We provide consulting services to customers at every stage of their project lifecycle.
CRM & XRM PROJECTS
We take charge of CRM and XRM projects from the planning phase until go-live, covering business analysis, architecture, implementation and development across various business modules and scales.
DIGITAL TRANSFORNMATION
Leading digital transformation processes in different areas of your organization.
UPGRADING AND MIGRATING
By using the latest systems, technology and CRM software, we bring your old CRM platform up to date.
Want to learn more?
Get in touch!
- info@sr-firm.org
- bigla street, SofijaGrad, sofia, Bulgaria, 1407